Strengthening Protection Against Aggressive Door-to-Door Sales
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Strengthening Protection Against Aggressive Door-to-Door Sales

Ontario Government Introducing New Consumer Protection Reforms
 
Ontario is taking steps to provide consumers with more protection against aggressive, high pressure, door-to-door sales tactics, especially for the sale of water heaters.  
As part of its plan to strengthen consumer protection, the province intends to introduce legislation that, if passed, would impose new rules for dealing with door-to-door sales fairly, including:
  • Doubling the existing 10-day cooling-off period to 20 days for water heaters, providing consumers more time to consider their decision
  • Banning delivery and installation of water heaters during the new 20-day cooling-off period
  • Creating rules requiring companies to confirm sales by making scripted and recorded telephone calls to the customer and that key contract terms are disclosed in clear, easy-to-understand language
  • Providing new consumer protections when the rules are not followed, such as requiring the supplier to pay all cancellation fees when the 20-day cooling-off period is not observed
These proposed reforms would help protect the rights of consumers while furthering the new Ontario government's commitment to building a strong economy and a fair, safe and informed marketplace.

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